Senior Living
Payment Portal
TransactCare® automates billing for senior living facilities so your staff can spend less time on accounts receivable and more time on what actually matters: Your residents.
Need help with your payment account? Request support.
Have You Used TransactCare Before?
Log in with your email and password. Your latest statement will be waiting for you.
You'll need to create a free account before you can log in. It only takes about 2 minutes and you'll only need to do it once.
Serving You From Coast to Coast
With support coverage across every continental U.S. time zone and facilities using TransactCare across the country, we are positioned to serve senior living communities nationwide. That coast-to-coast coverage means help is available whenever you need it, wherever you are.
The AR Problems Every Senior Living Administrator Knows Too Well
We're not judging. We've heard the same story hundreds of times.
The good news? Every one of these has a solution.
The Paper Statement Pile
Your billing team spends 10+ minutes per resident per month printing, stuffing, and mailing statements. Multiply that by 150 residents and suddenly billing is a painstaking task.
The Late Payment Chase
Your administrator is personally calling families to ask if they "saw the bill." A conversation no one enjoys, about a topic everyone would rather automate.
The Reporting Nightmare
You're exporting to spreadsheets, color-coding rows, and manually reconciling payments against PointClickCare. There has to be a better way.
(Hint: There is.)
The Onboarding Dread
Every time you evaluate a new billing vendor, you brace for a several month-long IT project. With TransactCare, onboarding is typically completed in less than one week. No IT department needed.
From Invoice to Payment in Four Steps
TransactCare handles the heavy lifting so your team doesn't have to. Typical onboarding is completed within 1 week, and the time savings start immediately.
Generate Statements
Statements are generated directly from your PointClickCare records as part of your existing workflow. Nothing changes on your end.
Payors Are Notified
Statements are automatically sent to account guarantors prompting them to log in to their secure online portal to review and pay.
Balanced Cash Import
Payors pay via credit card, debit, ACH, or eCheck inside the secure portal. Payments submitted before the 6:00 PM ET cutoff are batched and sent to PointClickCare at 9:00 PM ET.
Next-Day Funding
A balanced cash import is automatically delivered back into PointClickCare. Card and debit fund the next banking day; ACH and eCheck take two to three business days.
From a Real PointClickCare Facility Based in Alpharetta, GA
processing time
achieved
(down from 10 minutes)
completion time
Built Specifically for PointClickCare Facilities
Built exclusively for senior living facilities utilizing PointClickCare. Every feature, every workflow,
every integration is designed around how your team already works in PointClickCare.
Automated Invoicing
Statements generated automatically from PointClickCare records: Variable and tiered charges included.
Recurring Payments & AutoPay
Residents and families enroll once. Monthly payments process automatically, significantly reducing late payments.
24/7 Online Billing Support
US-based billing specialists available around the clock for your team, residents, and their families.
Automated Statement Reminders
Professional email reminders sent automatically to unpaid accounts on your facility's behalf.
Next-Day Funding
Payments process immediately and post back into PointClickCare via balanced cash import the following day, with card and debit funding the next banking day and ACH and eCheck in two to three business days.
Reporting & Analytics
Real-time AR dashboards tracking portal adoption, on-time payments, and outstanding balances.
One of the First Payment Platforms Built For PointClickCare
We're not bolted on. We're built for it. TransactCare's deep integration with PointClickCare means your invoices, payment records, and resident data stay continuously in step, with the day's batch posting back the following day.
- Admin authentication through PointClickCare
- Invoices generated and pushed automatically from PointClickCare records
- The day's batch delivered to PointClickCare for your team to review and post
Support That Doesn't Sleep, So You Can.
When a family member has a billing question at 9 PM on a Sunday, they're not going to wait until Monday. Neither should your support team have to handle it solo.
TransactCare's 24/7 support team is staffed by US-based billing specialists who know senior living. We have a US-based team across all four continental US time zones so your families always reach someone who knows the system inside and out.
- Support available 24 hours a day, 7 days a week
- US-based team across all four continental US time zones
- Senior living billing specialists, not general call center agents
- Payor support handled on your behalf, reducing staff burden
From 10 Minutes to 15 Seconds.
From "Almost On-Time" to 100%.
One senior living organization's billing transformation. It didn't require hiring more staff, buying new hardware, or renegotiating vendor contracts.
"We went from spending 10 minutes per resident per month on billing to just 15 seconds. And our on-time payment rate went to 100%. We just don't chase payments anymore."
Data is Protected.
TransactCare is validated as a PCI DSS Level 1 Service Provider and runs HIPAA-aligned controls. When it comes to sensitive health and payment data, "pretty secure" isn't good enough.
Things People Ask Before They Finally Just Make The Switch
PointClickCare® Summit Spotlights
TransactCare is proud to be one of the first integrations with PointClickCare. See us in action at their annual Summit.
Your Billing Team Has Earned
a Break. Let's Give Them One.
Onboarding completed in about one week. Far less time chasing payments after that. See why senior living facilities across the country are switching to TransactCare.
No credit card required. No IT project. Just a 30-minute conversation.
Resident or family member? Log in to view and pay your care bill online. Secure and available 24/7.
View BillPayment timing: payments are processed and reflected in TransactCare immediately. Payments submitted before the 6:00 PM ET cutoff are batched and sent to PointClickCare at 9:00 PM ET, where the day's batch waits in your cash imports queue for your team to review, reconcile, and post. Funding timing depends on the payment method: card and debit fund the next banking day, and ACH and eCheck typically fund in two to three business days. Timing may vary for new merchants or for transactions subject to standard risk review. Weekend and bank-holiday submissions fund on the next banking day.
Results shown: figures reported in a PointClickCare customer success story for a single senior living facility in Alpharetta, GA. Individual results vary.